Customer service

Customer Service

Do you have questions about your order or our products? We are happy to help you. Below you will find the most frequently asked questions and important information.

Ordering & Payment

How do I place an order?
Choose your desired product, add it to your shopping cart, and follow the steps in the checkout process.

Which payment methods do you accept?
We accept iDEAL, Bancontact, credit card, and other secure payment methods.

Is payment secure?
Yes, all payments are processed via a secure connection (SSL).

Shipping & Delivery

What are the shipping costs?
Shipping costs are calculated automatically during checkout.

What is the delivery time?
Orders are usually delivered within 1-3 business days.

Will I receive a track & trace code?
Yes, as soon as your order has been shipped, you will receive an email with a track & trace code.

Returns & Exchanges

Can I return my order?
Yes, you have the right to return your order within 14 days.

What are the conditions?
The product must be unused and in its original packaging.

Who pays for return shipping?
Return shipping costs are at your own expense, unless the product was delivered defective.

Warranty & Complaints

Do I have a warranty on my product?
Yes, all our products come with a warranty.

What if my product is defective?
Contact us, and we will provide a suitable solution.

How do I submit a complaint?
Send an email with your complaint, and we will respond as soon as possible.

Product & Advice

Need help choosing lighting?
We are happy to assist you with personal advice.

Lighting installation
Are you unsure about the installation? Feel free to contact us for help.

Contact

Do you have a question? Feel free to contact us.

📧 Email: info@mrlighting.nl

📞 Phone: +31 6 27295463
💬 WhatsApp: +31 6 27295463

We usually respond within 24 hours.

Privacy & Terms
General terms and conditions
Privacy policy